Shipping policy
At EzeHomez, we strive to provide a smooth and timely shipping experience for all our customers. Please read our shipping policy carefully to understand how we handle orders, shipping times, and delivery methods.
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1. Processing Time
Order Processing: All orders are processed within 1-2 business days after the order is placed and payment is received. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will notify you via email or phone.
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2. Shipping Rates & Delivery Estimates
Free Shipping: Enjoy free shipping within Tamil Nadu and Puducherry! As our fulfillment center is based in Tamil Nadu, we’re pleased to offer complimentary shipping to these regions.
Standard Shipping for Other Regions: For orders outside of Tamil Nadu and Puducherry, a standard shipping fee of Rs. 600 will be applied at checkout.
Estimated Delivery Time: 5-9 business days for most regions within India.
Please note that delivery times are estimates and may vary based on external factors, including your location, carrier delays, or unforeseen events.
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3. Shipment Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
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4. International Shipping
At this time, EzeHomez does not offer international shipping. We only ship within India.
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5. Shipping Address
Please ensure that your shipping address is accurate and complete at the time of checkout. EzeHomez is not responsible for orders shipped to incorrect addresses provided by the customer.
If you realize there’s an error in your shipping address, please contact us immediately at [contact.ezehomez@gmail.com] to resolve the issue before your order is shipped.
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6. Damaged Items & Shipping Issues
EzeHomez is not liable for any products damaged or lost during shipping. However, if you receive your product in a damaged condition, please contact us within 48 hours of delivery with clear photos of the damaged item and your order details.
We will review the issue and work with you to resolve it, either through a replacement or a refund depending on the situation.
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7. Delays or Issues Beyond Our Control
While we work hard to ensure timely delivery, EzeHomez is not responsible for shipping delays caused by events outside of our control, such as carrier delays, weather conditions, or natural disasters.